The company had implemented a front-end insurance software system in order to meet their affinity business requirements. This, in effect re-badged products offered by other Blue Chip companies. The intention being, via a call centre, to take client calls, provide a quote, produce documentation and process monetary receipts. The end documentation to be delivered, along with Marketing statistics to the Affinity partners.
As an interim manager I was called in because the initial implementation had not produced the required business...